Comyns respects the privacy of visitors to our website. This document sets out our website Privacy Policy for comyns-silver.com. Please read this Privacy Policy carefully so that you understand what information we collect through our website and what we do with that information.

Importance Of Protecting Your Personal Information 

Comyns recognises that your privacy is closely held and of high personal value to you; hence we are committed to respecting your privacy. You have our assurance that we will take all reasonable steps to ensure that the personal information that you provide us is protected from misuse. Comyns’ customer database is a privately accessed database that only key personnel are allowed to access. Customer information is not duplicated anywhere else.

Collection Of Information 

You may visit our web pages without telling us who you are or revealing any personal information about yourself. However, our servers may track the Internet Protocol address (IP address), domain name, date and time of visit. This information is recorded and analysed for statistical purposes. Individual users will remain anonymous unless you voluntarily tell us who you are. If you have not identified yourself on the site, we will not link a record of your usage of our website to you personally.

When you register for an online account, purchase our products through our website, subscribe to our newsletters, or participate in our contests or promotions, you will be required to provide certain personally identifiable information about yourself, i.e., your name, shipping/billing address, telephone number, email address, credit card information, date of birth, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Provision of information is completely voluntary but may be necessary to process your order or to use our services. Should you refuse or fail to provide the requested information, we may not be able to adhere to your requests or process your order. 

Using Your Information 

We use the personally identifiable information you provide for internal purposes, such as for confirming, processing and tracking your order, for subscriptions and/or registrations, analysing trends and statistics, informing you of our latest products, services and offerings, and providing you with information from and about Comyns.

Disclosure To Third Parties

We may contract with companies or persons to provide certain services, including and not limited to credit card processing, shipping and promotional services. Certain information will be provided to these companies to fulfil your requests. Comyns will not disclose your personally identifiable information or provide personal information about you to any third parties unless :

• We believe Comyns is under a legal obligation to do so.
• It is necessary to protect the rights, property or safety of our visitors to our site.
• The third parties are companies within the Royal Selangor Group of Companies.
• It is permitted by law or required by governmental authorities or regulatory bodies to do so

Editing & Deleting Your Information 

By requesting information or creating an online purchase order, you are agreeing to be added to the Comyns customer database. If we have problems processing an order or furnishing the information requested, we may access the provided personally identifiable information to contact you. Members of the Comyns customer database may receive certain communications or information from us from time to time. We want to communicate with you only if you want to hear from us. If you prefer not to receive information, newsletters or promotional materials from us, you may contact our Customer Service directly via phone, e-mail, fax or by logging in to your Comyns online account. When contacting us, please ensure your full name and email address are stated. If you would like to update your information with us, please contact us the same way.

Please note that requests through phone and e-mail may take up to fourteen (14) working days to be effective. In addition, when you purchase from our online platforms or when you choose to enter our contests and/or other promotions, we may need to contact you via phone, email or correspond with you in any other way to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communications.

Please remember that if you delete certain information, you may not be able to continue with your purchase or access other segments of our website without re-entering the additional information.

Your Rights In Connection With Personal Information 

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information by emailing us at (Comyns email). This enables you to request us to remove or delete your personal information, where there is no good or valid reason for us continuing to process it. You also have the right to ask us to remove or delete your personal information where you have exercised your right to object to processing (see below). Upon receipt of your notification, your personal data shall be deleted within fourteen (14) working days.

Object to the processing of your personal information, where we are relying on a legitimate interest (or those of a third party) and/or there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object to where we are processing your personal information for direct marketing purposes.

Right To Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact (Comyns email). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we have a legitimate basis for doing so in law.

Protecting Children 

Comyns advocates the safety and privacy of children. Our websites are suitable for a general audience.

Children under the age of 13 should always be accompanied by a parent or guardian when accessing the internet and/or obtain permission from an accompanying adult before providing any personal information to anyone online. We strongly urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. If you are underage, kindly refrain from providing any information about yourself on this website.

Cookies

Our websites use "cookies." A cookie is a small amount of data from a web server, that is sent to your browser and stored on your computer's hard drive. 

We use cookies only when necessary, i.e., for tracking purposes. The cookies we use do not collect personally identifiable information. Alternatively, you may program your browser to notify you when you are sent a cookie and/or to provide you with an option of refusing cookies.

Security 

We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. However, data transmission over the Internet does not guarantee 100% security. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites; you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

For payment, we use a secured payment system, that is encrypted with SSL-256 bit. This system will transmit your payment details directly to our payment gateway partner, which is an international bank, and not to us. We do not keep any record of payment details.

We urge you to keep your password safe and refrain from divulging it to anyone. Remember to close your browser window when you have finished your visit and clear your cache. This is so your account is inaccessible to others, especially if you are using a shared device or a public network.

Changes To Privacy Policy 

Comyns reserves the right to change and modify our privacy policy at any time. You will be notified of such changes via a posting of the updated version of the policy on this website.