Terms and Conditions


If you have any concerns about Comyns or your use of the site, please get in touch with us at info@comyns-silver.com


We reserve the right to make changes to this site at any time, extending from and not limited to prices, products and services offered, and the terms and conditions. As such, changes will be effective immediately upon being posted on the site. 

Delivery incurs a separate charge, and any additional charges are clearly stated at Check Out.

All sizes and measurements stated on the site are approximate but close to the precise measurement. 

In addition to the terms and conditions stated herein, all other implied terms and conditions of an online shop shall apply.

Online Order

All purchases placed via this website will be subject to acceptance following these terms and conditions.

The 'confirmation' stage sets out the final details of your order. You will receive an order acknowledgement email detailing your purchases when we process your order.

Order acceptance and contract completion between Comyns and you, the customer, ensues upon the dispatch of the ordered item.


Comyns is integrated with banks and third-party payment gateway systems to enable online transactions on the site. When purchasing products from the Comyns site, you may be required to supply relevant credit card information, such as the card holder’s name, card numbers and card expiration date. By supplying this information, you have granted Comyns the right to provide the information to third parties for the sole purpose of completing the transaction. 

If we are unable to supply the goods or fulfil your order, we will inform you and provide you with a full refund, if the payment has already been made.

If an error is discovered in the price of the goods ordered, we will inform you before cancelling the particular order. You will then be requested to re-order the item at the correct price. Comyns is under no obligation to fulfil an order for a product that was displayed with an incorrect price. If the item(s) has been charged and not dispatched, we will cancel and refund your order.

Comyns reserve the right to request payment for additional services. Customers must bear all applicable fees which have been selected by the customer, as described on the site.


The delivery time frame stated on the site is solely for reference purposes. More time is required to process orders, in the case(s) of insufficient stock, bulk or large quantity orders, and those requiring personalisation. Comyns reserves the right to advise the customer on a feasible delivery date based on the order requirement(s) to choose the means/courier to deliver the order.

Exchange, Return & Cancellation 

For customers who wish to return their purchases, all purchases made online must be returned within 14 days from the date of receipt, with the ordered items unused and stored in their original packaging.

Should the received items be damaged, other than damages likely caused while in transit, customers are required to get in touch with Comyns within 14 days via info@comyns-silver.com and subsequently return the item. Upon receiving the damaged good(s), you will be provided with a replacement. If the item is unavailable, you will receive a full refund for the damaged item.

In the event customers wish to cancel their order, customers must get in touch with Comyns at info@comyns-silver.com as soon as possible and state the order number in the email. You will receive a full refund, only if the order hasn't been processed and/or if the order has not yet been delivered. If the ordered items have been dispatched from the warehouse, customers are responsible for all the freight charges involved. Comyns will refund the total amount after deducting all the charges involved.

Intellectual Property

Comyns owns all rights, properties, titles, interests and materials, including all related to Intellectual Property Rights within this website. 

'Intellectual Property Rights' refer to patents, database rights, copyrights, design rights, Trade Marks and other similar rights, and the right to apply for the protection of any such rights.

All content on the web, including the website design, text, graphics, system and all software compilations underlying source code, software, and all other material on this site are the copyright of Comyns. 

Permission is granted to electronically copy and print in hard copy portions of this website for the sole purpose of placing an order with Comyns or using this site as a shopping resource. Any other use of the materials on this site, including modification, distribution,  republication and/or reproduction for purposes other than those noted above without the prior written permission of Comyns, is strictly prohibited.

Limitation Of Liability 

In no event shall Comyns or any of its respective employees, suppliers, directors or agents be liable for any direct and/or indirect losses or damages arising out of or in connection with the use of or inability to use the site.

The sole and exclusive remedy for dissatisfaction with any portion of this site and the services provided in this site, or with any of these terms used, is to discontinue using the site and its services.

The products sold on the site are provided for corporate and consumer use only. Comyns does not accept any liability for any indirect loss, consequential loss, loss of data, loss of income or profit, or loss claims of third parties arising out of the use of the site for any products or services purchased from Comyns. 

Indemnification & Defence of Comyns 

As a condition of the use of the site, you, the customer, agree to defend, indemnify and hold harmless, Comyns and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs, expenses or any other costs arising from or relating to the acts or errors by the Users of the content and services provided on the site.

Disclaimer of Warranties

Comyns will endeavour to ensure your access and use of the site is safe. However, Comyns cannot and does not represent or warrant that the site or its server will be error-free, uninterrupted or free from any unauthorised access.


Comyns reserves the right, without notice and in its sole discretion, to terminate your account or your use of the site, and to block or prevent future access to the site, should you violate any of these Terms & Conditions.

Upon any such termination, your right to use the site will immediately cease. You agree that any termination of your access to use the site may be effected without prior notice and that your account may immediately be deactivated and/or deleted, along with your username and password, and all related information and files associated with it, and/or further access to such information or files will be barred.

After such termination, we shall not be liable to you or any third party for your access to the site or any such information or files. Comyns reserves the right to deny or make unavailable this information or files to you.

Disclaimer of Hallmarks

All transactions will be fulfilled from Comyns Head Quarter in Kuala Lumpur, Malaysia unless stated otherwise. All items shipped from Kuala Lumpur will bear Malaysian Hallmarks. 

Prohibited Uses

When you use this site, you warrant that you will not use the site for any purpose that is unlawful or prohibited by these Terms & Conditions.

Conducting fraudulent and illegal activities on the site is prohibited.

You are prohibited from tampering or attempting to violate the security of the site, including and not limited to:

  • logging onto a server or an account that you are not authorised to access;
  • posting or transmitting data that are not intended for you;
  • attempting to probe, scan or test the vulnerability of a system or network, or breach security or authentication measures without proper authorisation;
  • attempting to interfere with the service to any user, host or network, including and without limitation, submitting malware to the site, or crashing the server;
  • forging communications on behalf of the site.

Third-Party Websites

www.comyns-silver.com may contain links to third-party websites that are not owned or controlled by Comyns. When you access third-party websites, you do so at your own risk.

Comyns has no control over and assumes no responsibility for the content, accuracy, privacy policies, practices, or opinions expressed in any third party websites. In addition, Comyns will not and cannot monitor, verify, censor or edit the content of any third-party site. The Users should scrutinise the terms and conditions of such websites.

Comyns will not be responsible for any loss or damage suffered by you, arising from dealing with any third party websites.


The failure of either party to exercise, in any respect, any right provided herein shall not be deemed a waiver of rights provided herein.

Comyns shall not be liable for any failure to perform its obligations hereunder, where such failure results from any cause beyond our reasonable control, including and not limited to mechanical, electronic or communications failure or degradation.

Comyns holds the right to make use of the information as submitted for internal, as well as legal requirements.